About social distance seats
- What is a 'social distance seat' and why is it automatically added to my reservation?
- Why is a social distance seat added to some orders and not to others?
- Can I sit on the social distance seat if I can see the stage better from there?
- What is the impact of social distance seats on my seat in the venue?
Measures to reopen theatres and arenas
Events moved and cancelled due to the coronavirus
- What is the status of the event I bought tickets for?
- Can I use my cancellation insurance because an event has been rescheduled?
- I have tickets for an event that has been moved. What do I do now?
- I have tickets for an event that has been moved to a date yet to be determined. What to do now?
- I have tickets for an event that was cancelled. What do I do now?
- I have tickets for an event that is not listed in the coronavirus updates overview. What does this mean?
Refunds due to the corona crisis
- Complete guide to refunding tickets due to the coronavirus crisis
- What about refunds for relocated events?
- When can I expect a refund for an event affected by the coronavirus crisis?
- If I don't want to attend an event that is taking place, can I get a refund?
- I want to get my tickets refunded. What do I have to do?