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  2. CORONA UPDATES

CORONA UPDATES

More information about the impact on your tickets due to the corona crisis.

Events moved and cancelled due to the coronavirus

  • I did not receive an email about the rescheduling or cancellation of the event I have tickets for. What do I do now?
  • I have tickets for an event that has been postponed to an unknown (yet to be determined) date. What next?
  • I have tickets for an event that has been cancelled or postponed. What do I do now?
  • I have tickets for an event that was cancelled. What do I do now?

Refunds due to the corona crisis

  • Complete guide to refunding tickets due to the coronavirus crisis
  • Can I use my cancellation insurance because an event has been rescheduled?
  • If I don't want to attend an event that is taking place as scheduled, can I get a refund?
  • Where can I find the Ministerial Decree published on 18 September 2020 that you are referring to?
  • Why do I have to provide proof that the new date does not suit me?

VIP Experience and group tickets

  • I bought a VIP Experience at an event that was rescheduled or cancelled due to the coronavirus crisis. What do I do now?
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