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  2. BOOKING AND CANCELLING

BOOKING AND CANCELLING

More information on booking or cancelling tickets.

Reservations

  • I am a minor, do I need to be accompanied by an adult?
  • The event is sold out, can I still buy a ticket?
  • How can I book tickets?
  • How can I check the status of my reservation?
  • Why don't I receive confirmation of my reservation via e-mail?
  • I am on a waiting list. What next?
See all 10 articles

General

  • An event has been cancelled or rescheduled due to the corona crisis, will I get my money back?
  • What happens when an event is cancelled or rescheduled? (not corona related)
  • Can I cancel or change my reservation myself?
  • What is a cancellation insurance?
  • How can I claim my cancellation insurance?

Seats in the hall

  • Can I choose my own seats?
  • Which types of standing tickets are there?
  • How are the seats in the venues numbered?
  • We have two seats with the number eight in a different block. How is that possible?
  • Seating plans
  • How are seats allocated when I book online?

Fast-selling

  • What is fastselling?
  • How do I register or sign up for fastselling?
  • How do I book with fastselling?
  • How can I pay during fastselling?
  • When will I receive my tickets after ordering via fastselling?
Tele Ticket Service