BOOKING AND CANCELLING

Reservations

• I am a minor, do I need to be accompanied by an adult?
• The event is sold out, can I still buy a ticket?
• How can I book tickets?
• How can I check the status of my reservation?
• Why don't I receive confirmation of my reservation via e-mail?
• I am on a waiting list. What next?

See all 10 articles

General

• An event has been cancelled or rescheduled due to the corona crisis, will I get my money back?
• What happens when an event is cancelled or rescheduled? (not corona related)
• Can I cancel or change my reservation myself?
• What is a cancellation insurance?
• How can I claim my cancellation insurance?

Seats in the hall

• Can I choose my own seats?
• Which types of standing tickets are there?
• How are the seats in the venues numbered?
• We have two seats with the number eight in a different block. How is that possible?
• Seating plans
• How are seats allocated when I book online?

Fast-selling

• What is fastselling?
• How do I register or sign up for fastselling?
• How do I book with fastselling?
• How can I pay during fastselling?
• When will I receive my tickets after ordering via fastselling?