There are 3 scenarios that can occur in the current corona crisis.
1. My event has been completely cancelled:
You will be informed of the cancellation of your event by e-mail. You can request a refund via the refund form.
Is your event no longer listed? Then the official deadline to request a refund has already passed. But no worries! You can still submit a request through our Customer Experience Center, and a colleague will carefully review your request.
2. My event has been rescheduled:
You will be informed of the new date of the event by e-mail. Does the new date not suit you? Then you can request a refund using the refund form provided.
Is your event no longer on the list? Then the official deadline to request a refund has already passed. But no worries! You can still submit your request via our Customer Experience Center up to 30 days before the event. A colleague will then look into your request.
Please note: for most events, a refund is only possible if you provide proof that you will indeed be unable to attend the event on the new date.
3. My event has been postponed without a new date:
Your reservation remains valid. You do not need to take any further action. You will be informed by email that the event has been rescheduled to a date that will be determined later. At this moment we cannot help you any further, please do not contact us. You can only request a refund once the new date is known. (see point 2)