I want to get my tickets refunded. What do I have to do? June 26, 2021 10:40 Updated If an event takes place as planned, a refund is not possible. Read more about the arrangement made for the refund of tickets. You will also find more information about this in the "Terms and Conditions" section of our website. Related articles What about refunds for relocated events? If I don't want to attend an event that is taking place, can I get a refund? When can I expect a refund for an event affected by the coronavirus crisis? Complete guide to refunding tickets due to the coronavirus crisis What is the status of the event I bought tickets for?