We are currently receiving very large numbers of applications. We are doing everything possible to process them as quickly as possible. If your request is accepted, you will receive the refund as soon as possible on the account number provided.
Unfortunately it is not possible to check the status of your request.
If your reservation is still visible in 'My Orders' in your online profile, your refund request has not yet been processed. It can take up to 3 weeks for your request to be processed.
If your reservation is no longer visible in 'My Orders' in your online profile, we may have cancelled your reservation in order to process your refund. It may take up to 3 weeks for the refund to appear on your account.
It is essential that your application is complete. Incomplete requests or requests for which a proof is missing will not be processed.