In most cases, tickets are only sent out at the earliest 4 weeks before the date of the event. In any case, we always guarantee an on time delivery.
Did something go wrong? You can always pick up your tickets at the box office on the day of the event. To do so, bring your reservation number (and proof of payment). The box office is usually open from 90 minutes before and until the start of the event.
Also read: What to do if your tickets are lost, stolen, destroyed or not delivered.
Also read: My home address is incorrect. What can I do?