If you have ordered e-tickets, you will be notified by email when the tickets are ready to be downloaded. The status 'ready to send' will then be replaced by the PDF icon.
You can always find your reservation on www.teleticketservice.com. After logging in (via 'Sign in' at the top right of the screen), click on your user name, which has now appeared in place of 'Sign in', and select 'My orders'. Here you can check the status of your reservation and print your e-tickets. You will be notified via email when the tickets are ready for download.
E-tickets are not always delivered immediately. Sometimes they are only made available for download 4 weeks before the date of the event at the earliest. The main purpose of this delayed ticket transfer is to prevent black market trade and ticket fraud.
If there is no delayed ticket transfer, you will receive an email containing a link to download your e-tickets in PDF format almost immediately after your payment has been processed. Clicking on the link and opening the PDF document is equivalent to delivery of the tickets. It is best to save your e-tickets on the hard disk of your computer and print them afterwards.
Should you receive an error message when trying to retrieve e-tickets, please close the website and try again a few hours later. Please contact us if you are unable to pick up your e-tickets within 24 hours of payment.
If you booked using data from an (in the meantime) closed email account or if you entered an incorrect email address when registering, your e-tickets can of course not be delivered.
If you booked with the login/password linked to an old email address, you can try to change the email address via the 'My Profile' button on the website. If that does not work, then unfortunately the call centre or customer service will not be able to help you either. In that case, your paid reservations will remain valid, but you will only be able to pick up your tickets at the box office upon presentation of the identity card of the person who made the reservation. Make sure you also have the reservation number at hand.
See also: What about lost, stolen, destroyed or undelivered tickets?