Almost immediately after the processing of your payment, you will receive an email containing a link to download your e-tickets in a PDF file. Clicking on the link and opening the PDF document is equivalent to the delivery of the tickets. It is best for you to save the e-ticket to the hard disk of your computer and then to print the same.
You can also always request your e-tickets on our website and print the same. Log in to the website and click on ‘status tickets’.
If you receive an error message when requesting e-tickets, just close the website and try a few hours later. If you still cannot open the e-tickets within 24 hours, please contact us.
If you have made a reservation or registration specifying details of a closed email account (or which has closed in the meantime), or of a wrong email address, then it is obvious that your e-tickets cannot be delivered.
If you made the reservation with the login/password linked to an outdated email address, you can try to change the email address via the ‘my account’ button on the website, but if that fails – it will be no use calling up the call centre or the customer service – your paid reservations will remain reserved and you can collect the tickets from the cash counter on producing the identity card of the person who made the reservation. Also ensure that the reservation number is available ready at hand.
(Also see: Lost, stolen, destroyed or undelivered tickets)