I paid for the same reservation twice. How can I get a refund? June 23, 2021 05:37 Updated As soon as one of the two payments under 'ticket status' has been confirmed, please send us BOTH bank statements. Go to our website to check the status. Related articles How can I cancel or change a reservation? How can I check the status of my booking? Are tickets also taken back? What does Tele Ticket Service do? How and when will I receive my e-tickets?