If you have not yet started your reservation, you can reset your password via the 'Forgot your password?' tab on the 'Login' page. You will receive an email containing a link to reset your password.
If you are already in the order process, you will also be able to reset your password. You will receive an email with a temporary password that will allow you to complete your reservation. It is important that you change this password in your account immediately after making the reservation.