General

About us

• What is the information I can view on the site?
• When is my favourite event on sale?

Seats in the hall

• Concerning the numbering of seats or places
• Can I select my seats?
• Places will be assigned automatically
• Standing places

Making reservations, registering and logging in

Login and password

• Why is it advisable to register in advance?
• Do I require a login and password?
• What is a login and password?
• My login and/or password is not accepted
• I forgot my password/login

My details

• I am moving house! How can I change my address details?
• My email address is incorrect
• My email address appears to have already been registered

Reservations

• How to reserve?
• Confirmation of reservation via email
• Check the status of your reservation
• I have been placed on a waiting list. What now?
• Changing or cancelling reservations

Payments

General

• How to pay?
• Where do I find the payment details?
• Was my payment correctly received?
• I would like to receive an invoice

Payments by bank transfer

• What is the procedure for payments via electronic fund transfer?
• When will I receive my invitation to make payment/transfer?
• How much time do I require for payment?
• How to make bank transfers from the Netherlands?
• Bank transfer received via post

Wrong payments by bank transfer

• Oops, my payment was not intended for Tele Ticket Service
• I did not use the structured notification
• Never club payments together!
• I made a short payment
• The structured code was not specified in the required manner
• I paid twice for the same reservation

Online payments with credit or debit card

• My credit card payment was declined
• Can I change the online payment method?

My tickets

General

• Can I resell my ticket?
• Are tickets also taken back?
• I am looking for one more ticket, but the concert is sold out!

Tickets

• About e-tickets
• About paper (classic) tickets
• Lost, stolen, destroyed or undelivered tickets